---
title: I can't convert certain files (missing context in the menu entry)
description: Find out what you should do if you cannot convert certain files in PDFCreator.
---

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# I can't convert certain files (missing context in the menu entry)

When converting a PDF via drag & drop, context menu, command line or HotFolder, PDFCreator automatically prints the requested file. Therefore, PDFCreator will look up the associated command to print the file type in the Windows registry.

**Note:** If there is no print command registered for this type of file, or if the command is registered incorrectly, the file can’t be sent to the PDFCreator printer to convert it.

**It is possible to solve this issue by changing the default application for the file type.**

For images:

- The “Windows Photo App” shipped with Windows 10 can’t print without user interaction
- Changing this to the “Windows Photo viewer” will solve the issue
- If this isn’t available on your system installing a third-party image viewer, such as IrfanView, can help

For more technical details have a look at the following Microsoft article: [Verbs and File Associations](https://msdn.microsoft.com/en-us/library/windows/desktop/cc144175(v=vs.85).aspx).

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