If you are having an issue with PDFCreator, it is very helpful to create a detailed log, so you (or the PDFCreator Support team) are able to find the source of the problem.
To create a trace log:
- Start PDFCreator
- Go to "Settings"
- Open the Debug-Tab
- Click on the box below "Logging Level"
- Select "Trace"
- Click on "Clear log file" if you wish to delete old log entries
- Try to recreate the issue you were facing to get all the details logged
- You can find the PDFCreator.log in %USERPROFILE%\AppData\Local\pdfforge\PDFCreator
![](https://support.pdfforge.org/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets5a853c770428634376d02671images64467c218d05ee6ec16cf900file-qZcqB9iGhG.png)