Why won't PDFCreator 6.3.0 activate offline?

 A recent library change affects offline activation in PDFCreator 6.3.0 (Terminal Server and Professional) and PDFCreator Server 4.1.0. If your machine has no internet connection the first time you launch the application, activation won't complete. The installer itself runs normally, so nothing looks wrong during setup — the issue only appears at first start. This is a known issue and we're working on a fix. 

Are you affected?

• If your machine has an internet connection at first launch, you're not affected and can update as usual.
• If you run a fully offline environment, you'll hit this issue the first time you launch the application.
• If your network restricts outbound traffic, allow this address so activation can complete: https://apidevelopers.avanquest.com/license/v1/license-keys — PDFCreator contacts this URL automatically during activation; once it's whitelisted, no further action is needed. This is the most common cause we see, even on machines that otherwise have internet access.

If you haven't updated yet

In offline environments, hold off on updating to PDFCreator 6.3.0 or PDFCreator Server 4.1.0 until this is resolved. If your machines are online at first start — and the address above is whitelisted — you can go ahead.

If you've already run into this

Roll back to the previous stable installer for your edition:

• PDFCreator-Terminal-Server-6_2_2-Setup.exe

• PDFCreator-Professional-6_2_2-Setup.exe

• PDFCreator-Server-4_0_1-Setup.exe

Still have questions? Contact us.